Support & Complaints
The Support page is the only public route for help and complaints.
Create a ticket
Choose a category and priority, explain what happened and attach only relevant files. Never include passwords, private keys or seed phrases.
Review
Support agents can view only the account and transaction details required for an assigned case. Sensitive changes are escalated to the Owner.
Response and escalation
A ticket shows its status and message history. If unresolved, request Owner escalation in the same ticket.
Last updated 22 July 2026 · Contact through the Support page only.